Purchase and Fulfillment Policies

The current www.lubrre.com website is informational and does not offer a live public checkout. These policies are published in preparation for launch and will apply when LUBRRE checkout is made available.

Before a customer authorizes payment, the checkout will display the applicable item or service description, total price, currency, fulfillment method, estimated timing, cancellation terms and any item-specific return restrictions.

LUBRRE LLC, a New Jersey limited liability company, will be the customer’s contractual seller and merchant of record for purchases completed through LUBRRE checkout.

Customers should expect LUBRRE to appear on their card statement. LUBRRE is responsible to the customer for support, fulfillment records, approved refunds and payment disputes.

Initial checkout will support expressly listed products or local services fulfilled in Guinea. Each listing will describe what the customer is purchasing and identify material product, service, recipient and fulfillment details.

The initial card-payment scope excludes regulated healthcare, pharmacy, prescriptions, telemedicine, financial services, remittance, cash-out, stored value, donations, crowdfunding, adult content, weapons, controlled goods and any other category restricted by LUBRRE’s payment provider unless separately reviewed and approved. LUBRRE Medical Solutions inquiries are not sold through the initial consumer checkout.

Checkout will show the currency code and the complete amount due before payment authorization, including the item or service price and any disclosed delivery, service, tax or other charge.

Any promotion, discount or trial will display its eligibility, duration and material conditions before the customer accepts it. LUBRRE will not use hidden recurring charges or negative-option enrollment.

Orders will be fulfilled in Guinea by participating local businesses under LUBRRE’s customer-facing responsibility and operating oversight. Checkout will identify the available delivery, pickup or local-service method, eligible destination or service area, estimated timing and any applicable fee.

A card payment made by a customer in the United States, Canada or Europe does not represent international shipping. The product or service is fulfilled locally in Guinea for the recipient identified in the order.

Customers must provide accurate recipient and contact information. If fulfillment is delayed, unavailable or materially changed, LUBRRE will contact the customer with the available completion, substitution, cancellation or refund options.

A customer may request cancellation before the order is accepted or fulfillment begins. After acceptance or the start of fulfillment, cancellation is available only when LUBRRE confirms that the order or service can still be stopped.

A cancellation is effective only after LUBRRE confirms it. If a completed charge must be reversed, LUBRRE will process an approved refund to the original payment method under the refund policy below.

A customer may request return review when an eligible item is damaged, defective, incorrect, materially different from its description or otherwise identified as returnable at checkout. The customer should contact LUBRRE promptly within the item-specific period shown before purchase and keep the item, original packaging and reasonable photo or delivery evidence while the request is reviewed.

LUBRRE will provide return, pickup, replacement or other resolution instructions after reviewing the order. Customers should not send an item to LUBRRE or a participating business without instructions.

Items may be non-returnable when disclosed before purchase because they are perishable, personalized, made to order, consumed, used, activated, hygiene-sensitive, safety-sensitive or otherwise unsuitable for return, except where applicable law requires a remedy or the item was damaged, defective, incorrect or materially not as described.

LUBRRE may approve a full or partial refund when an order is cancelled under these policies, cannot be fulfilled, is not delivered as agreed, contains an eligible damaged, defective or incorrect item, or requires another fair remedy under applicable law or the checkout terms.

Approved card refunds will be submitted to the original payment method. LUBRRE will confirm the amount submitted and any applicable delivery or service-fee treatment. The customer’s bank or card issuer controls when the credit appears after LUBRRE submits it.

Customers may contact LUBRRE by email or telephone using the information below. Include the order reference and a concise description of the issue, but do not send a full card number, security code or account password.

LUBRRE will investigate fulfillment, cancellation, return, refund and payment concerns and will seek a direct resolution. Customers retain any rights available under applicable law and their card-issuer agreement.

The policies and item-specific terms presented at checkout when an order is placed will govern that order. LUBRRE may update these public policies for future orders as the launch offering and operating requirements evolve.

Material changes will not reduce a customer’s rights for an existing order except where required by law or agreed with the customer as part of a resolution.